Executive/Senior Executive, Care Ops- PICO Public Cloud

Executive/Senior Executive, Care Ops- PICO Public Cloud

Pico Public Cloud (a Strategic Business Unit of Fiber@Home) is hiring. Are you passionate about delivering world-class customer support and tech solutions? We're looking for dynamic and driven individuals to join our Care Operations team!
 

Education and Experience:

-  B.Sc B.Scin CSE, ECE, ETE, EEE, or CIS

 - 2+ years of relevant experience — Fresh graduates are also encouraged to apply!

 - Certifications like CCNA/HCIA/JNCIA/RHCSA are a plus

Key Responsibilities:

 -Deliver support and solutions to Pico’s customers

 -Act as a trusted advisor throughout the customer lifecycle

 -Communicate via phone, email, and ticketing systems

 -Collaborate with internal and customer IT teams for issue resolution

 -Maintain high levels of customer satisfaction

 -Understand cloud principles (IaaS, PaaS, SaaS)

Additional Requirements:

 -Excellent communication in English (verbal and written)

 -Strong customer service mindset

 -Willingness to work shifts, including weekends (24/7 support)

 -Ability to diagnose and escalate technical issues

 -Organizational skills, multitasking, and SLA adherence

Location: Dhaka (Gulshan-1)/Gazipur (Kaliakair High Tech Park)

Working Days: 5 days/ 5 days (Roster Basis)

Job Type: Permanent

Compensation and Benefits: As per company policies

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