Engineer-Regional Operations
Deadline : 2025-02-20 23:59:59
Engineer-Regional Operations
Requirements
Education
- Bachelor of Science (BSc) in Electrical & Electronic Engineering (EEE)
- Bachelor of Science (BSc) in Electronics and Telecommunication Engineering (ETE)
- Bachelor of Science (BSc) in Electronics and Communication Engineering (ECE)
Experience
- 1 to 3 years
- Experience in field implementation and operations will be highly preferable
- The applicants should have experience in the following business area(s):
Telecommunication - Freshers are also encouraged to apply.
Additional Requirements
- Age 25 to 35 years
Responsibilities & Context
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24x7 Support Desk alarm monitoring through NMS (Temp, Humidity, Smoke, Door, AC/DVS, Generator, Battery Voltage, Rectifier Alarm, etc) using EMS and Netco Tools.
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Alarm correlation to identify fault with the help of different EMS and inventory database.
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Generate TT within 1 to 5 minutes for major and critical alarms after analyzing the alarm.
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During Roaster daily physical site visit Category A type CO (Substation room, Battery room, LT panel, PFI Panel ATS, Generator, NTTN, IIG, Info Sarker Aggregation) on a daily basis (NMC Gulshan CO KPI station) and fill up checklist for necessary actions
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Assign TT and engage field team with the vehicle and appropriate tools & accessories to the appropriate team for quick resolution of the problem.
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Communicate with internal and external stakeholders through social media (Viber, WhatsApp, Telegram, etc.) after receiving complaints through e-mail, calls, chat, etc.
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Validate the complaint with the help of various supporting tools.
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Creating TT with proper information. If any information is missing then collect it from client/internal stakeholders and ensure effective follow-up (call team, in charge) with physical and logical O&M teams.
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Technical management escalation to faster fault restoration as per fault escalation matrix.
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Notify regional Engineer, Team Leader/In charge or Line Manager once any problem occurs.
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Weekly report on the Incident Report and the way forward to mitigate the problem in future.
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Daily reporting on Door Open, Temp Alarm, AC performance, gen Running, Rectifier Alarm, Smoke Alarm, etc.
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Follow up with regional Technicians/Engineer/In Charge unless the problem is resolved.
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Depending on the merit of the problem escalate the issue to Line Manager/HOF.
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First-level troubleshooting for applicable cases.
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Assist operation teams in fault handling through different operational procedures.
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Any other tasks assigned by the management.
Compensation & Other Benefits
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Mobile bill, Provident fund, Weekly 2 holidays, Profit share
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Lunch Facilities: Partially Subsidize
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Salary Review: Yearly
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Festival Bonus: 2
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Life Insurance, Medical Insurance, Welfare Fund.
Employment Status
Full Time
Gender
Only Male
Job Location
Anywhere in Bangladesh