Engineer-Broadband Service Delivery and Operations

Engineer-Broadband Service Delivery and Operations

Job Responsibilities

• 24x7 Alarm monitoring through NMS
• Daily Client Complaint Handling
• Performing first and 2nd level network troubleshooting before escalating to the next level and management of billing software
• Generate TT within SLA after receiving an alarm
• Assign TT to 2nd level support team within SLA.
• Assist NTTN team to fault handling through different operational procedures.
• Coordinate with internal Logical team/Partner ISP/Franchisee Marketing Team
• Ensure effective follow-up (NTTN NOC in charge) with physical and logical O&M teams.
• Technical management escalation to faster fault restoration as per fault escalation matrix.
• Prioritize issues based on capacity/client urgency/TT age/alarm type etc.
• Ensure proper handover to next shift engineer.
• Create and allocate internet package for last end users
• Management of radius & log server

Employment Status

Full-time

Educational Requirements

• B. Sc. in CSE/CS/ETE/ECE/EEE/Telecommunication from reputed public or private university
• professional Certification: CCNA will be an added advantage
• Fresh Graduates are encouraged to apply

Additional Requirements

• Age 22 to 30 years
• Both males and females are allowed to apply.
• Basic knowledge of IP network
• Ability to manage cross functional team communication
• Good communication and presentation skills
• Must be a team player with strong interpersonal skills
• Ability to work under pressure
• Excellent computer skills with proven proficiency in MS office applications (Excel, Word, PowerPoint)

Job Location

Gazipur(Kaliakair)

Salary

• Negotiable

Compensation & other benefits

• Medical allowance, Profit share, Provident fund, Weekly 2 holidays, Insurance
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2 (Yearly)
• End of Service Benefit