Assistant Manager/Manager, Managed Security Service-PICO Public Cloud

Assistant Manager/Manager, Managed Security Service-PICO Public Cloud

Pico Public Cloud (a Strategic Business Unit of Fiber@Home) is hiring.

Education and Experience

• Bachelor’s degree in CSE, ECE, EEE, or a related discipline. Master’s preferred.
• 5–8 years of relevant experience in cybersecurity, MSSP operations, or IT infrastructure.
• Professional certifications like Fortinet NSE 4 to 7, CISSP, CISM, CEH, CCSP, or ITIL are highly desirable.

Job Responsibilities

• Oversee end-to-end account management for Pico’s Managed Security Service Provider (MSSP) operations.
• Serve as the key liaison for strategic clients, ensuring effective delivery of managed security solutions.
• Monitor the performance of security systems including firewalls, SIEM, endpoint protection, and cloud security.
• Coordinate with internal security teams and external stakeholders to ensure SLA adherence and threat mitigation.
• Supervise security operations center (SOC) activities, threat analysis, and incident response.
• Guide project implementations, new deployments, and upgrades for managed security platforms.
• Ensure compliance with industry standards and frameworks (ISO 27001, NIST, GDPR).
• Develop and maintain documentation, including process flows, client reports, and SOPs.
• Conduct regular risk assessments and suggest improvements for client security postures.

Additional Requirements

• Strong client management, stakeholder engagement, and communication skills.
• In-depth understanding of MSSP frameworks, cybersecurity architecture, and tools (e.g., Fortinet, Palo Alto, QRadar, Splunk). Specially, Fortinet hardware and virtual appliances (e.g., FortiGate, FortiDDoS, FortiZTNA, FortiAuthenticator, FortiPAM, FortiADC, FortiWeb, FortiSIEM/SOAR, FortiEDR, FortiNAC, etc.
• Proficient in handling escalations, incidents, and change management processes.
• Flexible with work hours during critical events or shifts.
• Experience in managing SOC or security projects is a plus.
• Analytical mindset with problem-solving capabilities and attention to detail.

Job Type: Permanent

Working Days: 5 days/ 5 day (Roster Basis)

Job Location: Dhaka, Gulshan-1 / Gazipur, Kaliakair High Tech Park

Compensation and Benefits: As per company policies

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