Assistant Manager/Deputy Manager/Manager, Network Operations- PICO Public Cloud

Assistant Manager/Deputy Manager/Manager, Network Operations- PICO Public Cloud

Pico Public Cloud (a Strategic Business Unit of Fiber@Home) is hiring.

Education and Experience:
 - B.Sc. in CSE, ECE, ETE, EEE, or CIS

- 5 to 8 years of relevant experience in ICT sectors such as Cloud, Internet, Telecom, Software, ITES, or applicable OEMs is preferred.

-Certifications like CCNA, CCNP, JNCIA, JNCIS, JNCIP, HCIA, HCIP and other Network certifications
 
Key Responsibilities:

- Manage 24/7/365 duty plan and operations of the Network Operation Centre (NOC).

- Oversee the Security Dashboard, ensuring comprehensive visibility into all network solutions.

- Develop, document, implement, and revise network policies and procedures.

- Handle integration and performance of critical network components, including Gateway, Controller, Fabric, Spine, Leaf, and Node.

- Prepare and submit monthly account reports for respective functions or departments.

- Serve as the key liaison for all internal and external affairs of the assigned account.

- Coordinate with cross-functional teams to drive operational efficiency and accountability.

- Collaborate with account managers across other disciplines to align with strategic goals.

- Ensure timely delivery of services and compliance with operational standards and procedures.             

- Take ownership of departmental responsibilities as and when required.
 
Additional Requirements:
 - Strong coordination, communication, and organizational skills.

- Excellent analytical and decision-making capabilities.

- Ability to independently manage accounts and lead cross-functional communication.

- Comfortable working under high-pressure scenarios and tight deadlines.

- Familiarity with IT and network infrastructure, service documentation, and reporting tools.

- Dedication to continuous improvement and service excellence.

- Strong stakeholder engagement and relationship-building ability. 

- Conduct client and corporate presentations in alignment with organizational objectives. 

- Utilize tools such as BI dashboards, Word, Excel, PowerPoint, graphics and video editing software.

Location: Dhaka (Gulshan-1)/Gazipur (Kaliakair High Tech Park)

Working Days: 5 days/ 5 Days (Roster Basis)

Job Type: Permanent

Compensation and Benefits: As per company policies

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