Assistant Manager/Deputy Manager/Manager, Managed Cloud Service- PICO Public Cloud
Deadline : 2025-08-01 23:59:59
Assistant Manager/Deputy Manager/Manager, Managed Cloud Service- PICO Public Cloud
Pico Public Cloud (a Strategic Business Unit of Fiber@Home) is hiring.
Education and Experience
- Bachelor’s degree in CSE, ECE, EEE, or a related discipline. Master’s preferred.
- 8–12 years of relevant experience in the ICT sector (Cloud, Internet, Telecom, Software, ITES, OEM, etc.).
- Professional certifications like Fortinet RHCE, RHCS, CEH, CCSP, or ITIL are highly desirable.
Job Responsibilities
- Manage accounts related to System Integration and Scheduled Maintenance activities conducted either by MCSP or clients.
- Oversee Service Level Agreements (SLA), with or without CSSP involvement, ensuring compliance and performance from both MCSP and client sides.
- Handle account-related processes such as Migration, Onboarding, and Offboarding, coordinating with internal teams and clients.
- Act as the primary point of contact for the assigned account’s Operation Centers (e.g., NOC, SOC, Customer Care), ensuring seamless service delivery.
- Coordinate and collaborate with Account Managers from other disciplines to align strategies and operational goals.
- Prepare and submit monthly account performance reports for the relevant function and/or department.
- Take full ownership of the account, managing both internal coordination and external client relations.
- Work closely with various teams and departments to enhance overall efficiency, productivity, and service quality.
Additional Requirements
- Strong professional proficiency in both English and Bangla; knowledge of a third language will be considered an advantage.
- Excellent interpersonal, communication, and presentation skills with a client-focused mindset.
- Proven ability to manage multiple stakeholders, work across cross-functional teams, and meet tight deadlines.
- High level of analytical thinking, problem-solving skills, and attention to detail.
- Willingness to travel occasionally to client sites or event locations as required.
- Proficient in using BI tools, Microsoft Office Suite (Word, Excel, PowerPoint), and basic graphics/video editing software.
- Strong understanding of ICT industry trends, especially in Cloud, Telecom, and IT-enabled services.
- Must demonstrate leadership qualities, team spirit, and the ability to work in a small, high-effort team environment.
Job Type: Permanent
Working Days: 5 days/ 5 day (Roster Basis)
Job Location: Dhaka, Gulshan-1 / Gazipur, Kaliakair High Tech Park
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