Assistant Manager/Deputy Manager- Broadband Service Delivery and Operations
Deadline : 2025-04-10 23:59:59
Assistant Manager/Deputy Manager- Broadband Service Delivery and Operations
Job Responsibilities
- Ensure 24x7 Alarm monitoring through NMS
- Ensure alarm correlation to identify faults with the help of EMS and inventory database.
- Ensure to assign TT to the 2nd level support team by 30 minutes.
- Follow the escalation matrix for different stakeholders by call, SMS etc.
- Communicate with internal and external stakeholders through social media WhatsApp
- Receiving complaints through e-mail, calls, chat, client portal, etc.
- Ensuring to validate the complaint with the help of supporting tools.
- Provide feedback to clients through e-mail/calls/chat.
- Ensure effective follow-up (call team, NTTN NOC in charge) with physical and logical O&M teams.
- Ensure technical management escalation to faster fault restoration as per the fault escalation matrix.
- Follow up on issues and feedback through social media posts WhatsApp port creation
- Fault analysis report to management
- Tc utilization report to management
- Weekly Meeting with marketing and client
- Prioritize issues based on capacity/client urgency/TT age/alarm type etc.
- Network availability report creation
- Fault analysis report to management
- Traffic utilization report to management
- Weekly Meeting with marketing and client Network availability report creation
- Fault analysis report to management
- Traffic utilization report to management
- Weekly Meeting with marketing and client
Employment Status
Full-time
Educational Requirements
- B. Sc. in CSE/ICE/CS/ETE/ECE/EEE/Telecommunication from reputed public or private university
- professional Certification: CCNA will be an added advantage
Additional Requirements
- Age 25 to 38 years
- 7-10 years of experience
- Both males and females are allowed to apply.
- Basic knowledge of IP network
- Perform Configuration & Maintenance in Network and Server Security (Linux Firewall & Third-Party Firewall System)
- Coduct Maintenance and Monitoring of active Switches, Routers, Firewalls and Network Design.
- Administration on Windows and Linux system
- Ability to manage cross functional team communication
- Good communication and presentation skills
- Must be a team player with strong interpersonal skills
- Ability to work under pressure
- Excellent computer skills with proven proficiency in MS office applications (Excel, Word, PowerPoint)
Job Location
Dhaka, Gulshan-1Salary
- Negotiable
Compensation & other benefits
- Medical allowance, Profit share, Provident fund, End of Service Benefit, Weekly 2 holidays, Insurance
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2 (Yearly)
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