Assistant Manager/Deputy Manager- Broadband Service Delivery and Operations

Deadline : 2025-04-10 23:59:59

Assistant Manager/Deputy Manager- Broadband Service Delivery and Operations


Job Responsibilities
  • Ensure 24x7 Alarm monitoring through NMS
  • Ensure alarm correlation to identify faults with the help of EMS and inventory database.
  • Ensure to assign TT to the 2nd level support team by 30 minutes.
  • Follow the escalation matrix for different stakeholders by call, SMS etc.
  • Communicate with internal and external stakeholders through social media WhatsApp
  • Receiving complaints through e-mail, calls, chat, client portal, etc.
  • Ensuring to validate the complaint with the help of supporting tools.
  • Provide feedback to clients through e-mail/calls/chat.
  • Ensure effective follow-up (call team, NTTN NOC in charge) with physical and logical O&M teams.
  • Ensure technical management escalation to faster fault restoration as per the fault escalation matrix.
  • Follow up on issues and feedback through social media posts WhatsApp port creation
  • Fault analysis report to management
  • Tc utilization report to management
  • Weekly Meeting with marketing and client
  • Prioritize issues based on capacity/client urgency/TT age/alarm type etc.
  • Network availability report creation
  • Fault analysis report to management
  • Traffic utilization report to management
  • Weekly Meeting with marketing and client Network availability report creation
  • Fault analysis report to management
  • Traffic utilization report to management
  • Weekly Meeting with marketing and client
Employment Status

Full-time

Educational Requirements
  • B. Sc. in CSE/ICE/CS/ETE/ECE/EEE/Telecommunication from reputed public or private university
  • professional Certification: CCNA will be an added advantage
Additional Requirements
  • Age 25 to 38 years
  • 7-10 years of experience
  • Both males and females are allowed to apply.
  • Basic knowledge of IP network
  • Perform Configuration & Maintenance in Network and Server Security (Linux Firewall & Third-Party Firewall System)
  • Coduct Maintenance and Monitoring of active Switches, Routers, Firewalls and Network Design.
  • Administration on Windows and Linux system
  • Ability to manage cross functional team communication
  • Good communication and presentation skills
  • Must be a team player with strong interpersonal skills
  • Ability to work under pressure
  • Excellent computer skills with proven proficiency in MS office applications (Excel, Word, PowerPoint)
Job Location
Dhaka, Gulshan-1

Salary
  • Negotiable
Compensation & other benefits
  • Medical allowance, Profit share, Provident fund, End of Service Benefit, Weekly 2 holidays, Insurance
  • Lunch Facilities: Partially Subsidize
  • Festival Bonus: 2 (Yearly)

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Office Location

Dhaka, Gulshan-1

Job Type

Permanent

Deadline

2025-04-10 23:59:59

Working Hours

9

Weekly Working days

5 days

No. of Vacancies

1

Salary Range

Negotiable