Assistant Manager/Deputy Manager- Broadband Service Delivery and Operations

• Ensure 24x7 Alarm monitoring through NMS
• Ensure alarm correlation to identify faults with the help of EMS and inventory database.
• Ensure to assign TT to the 2nd level support team by 30 minutes.
• Follow the escalation matrix for different stakeholders by call, SMS etc.
• Communicate with internal and external stakeholders through social media WhatsApp
• Receiving complaints through e-mail, calls, chat, client portal, etc.
• Ensuring to validate the complaint with the help of supporting tools.
• Provide feedback to clients through e-mail/calls/chat.
• Ensure effective follow-up (call team, NTTN NOC in charge) with physical and logical O&M teams.
• Ensure technical management escalation to faster fault restoration as per the fault escalation matrix.
• Follow up on issues and feedback through social media posts WhatsApp port creation
• Fault analysis report to management
• Tc utilization report to management
• Weekly Meeting with marketing and client
• Prioritize issues based on capacity/client urgency/TT age/alarm type etc.
• Network availability report creation
• Fault analysis report to management
• Traffic utilization report to management
• Weekly Meeting with marketing and client Network availability report creation
• Fault analysis report to management
• Traffic utilization report to management
• Weekly Meeting with marketing and client

Employment Status

Full-time

Educational Requirements

• B. Sc. in CSE/ICE/CS/ETE/ECE/EEE/Telecommunication from reputed public or private university
• professional Certification: CCNA will be an added advantage

Additional Requirements

• Age 25 to 38 years
• 7-10 years of experience
• Both males and females are allowed to apply.
• Basic knowledge of IP network
• Perform Configuration & Maintenance in Network and Server Security (Linux Firewall & Third-Party Firewall System)
• Coduct Maintenance and Monitoring of active Switches, Routers, Firewalls and Network Design.
• Administration on Windows and Linux system
• Ability to manage cross functional team communication
• Good communication and presentation skills
• Must be a team player with strong interpersonal skills
• Ability to work under pressure
• Excellent computer skills with proven proficiency in MS office applications (Excel, Word, PowerPoint)

Job Location

Salary

• Negotiable

Compensation & other benefits

• Medical allowance, Profit share, Provident fund, End of Service Benefit, Weekly 2 holidays, Insurance
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2 (Yearly)