Deputy Manager – Service Delivery & Project Integration

Deputy Manager – Service Delivery & Project Integration

🔧 Key Responsibilities:

·      Manage ISP/Telco service delivery projects across Bangladesh with end-to-end execution and SLA compliance 

·      Handle workflows for service delivery, optimization, shifting, upgradation, downgrading, and discontinuation 

·      Coordinate with internal teams (Sales, Technical, Planning, Infrastructure, Integration) and external stakeholders for smooth execution 

·      Deploy and manage teams for site readiness, including access-layer installation, cabling, and connectivity activation 

·      Ensure timely link-up coordination with connectivity teams as per deployment plans 

·      Arrange site access for Telco operators, Government, and customer premises 

·      Prioritize tasks, allocate resources, and ensure availability of tools and materials 

·      Monitor progress, manage risks, and ensure delivery within timelines and quality standards 

·      Handle escalations through the defined escalation matrix for timely resolution 

·      Prepare daily/monthly reports, billing reports, and maintain service documentation 

·      Ensure MR reconciliation, database accuracy, and proper task closure for billing readiness 

·      Conduct training to enhance team capability and operational efficiency

🎓 Requirements:

• B.Sc. in EEE/ETE/ECE/CSE/IT from a reputed university

• 6–8 years’ experience in NTTN / Telecom / ISP industry

• Strong leadership, communication, and problem-solving skills

• Hands-on experience in network tools (OTDR, Power Meter, Splicing Machine)

• Strong knowledge of service delivery, network operations, and MIS/data analysis

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